Support

Mora helps you learn languages from your own video and audio: AI bilingual captions, tap-to-look-up, and practice drills.

Contact us

For help, feedback, privacy requests, or account issues, email: lens.ai@outlook.com

Common questions

How do I import media?

In the Library tab, import from Photos, Files, or a direct media URL. Mora stores imported media on your device for playback.

How do AI features work?

When you request transcripts, translations, summaries, lookups, or exercises, Mora may securely send the media or text needed for that request to third-party AI providers so results can be generated. Your content is not used to train public AI models.

How do I manage or cancel a subscription?

  1. Open the iOS Settings app
  2. Tap your Apple ID at the top
  3. Tap Subscriptions and select Mora
  4. Choose Cancel Subscription, then confirm

Billing and renewals are handled by Apple. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com or Apple billing support.

How do I delete my account?

Open Mora → Settings → Delete Account. This permanently deletes your account and associated server data (subject to limited legal retention). You can also email lens.ai@outlook.com to request deletion.

Privacy Policy

See our Privacy Policy.


Terms of Use

Effective date: August 6, 2026

These Terms of Use (“Terms”) govern your access to and use of the Mora iOS app and related services (the “Service”). By downloading, accessing, or using Mora, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Mora provides tools for language learning with media you import, including playback, caption generation, translation, word lookup, and practice exercises. Features may change over time and may require an internet connection, credits, or a paid subscription.

2. Accounts

3. Your content and responsibilities

4. Subscriptions, credits, and payments

5. AI-generated results

Captions, translations, summaries, lookups, and exercises may be generated using automated systems and may contain errors. Use results as learning aids, not as professional, legal, or official advice. You are responsible for how you use generated content.

6. Intellectual property

Mora, including its design, software, trademarks, and documentation, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you ownership of the Service. Except for your own content, you may not copy, modify, distribute, or create derivative works from the Service without our prior written permission.

7. Privacy

Our collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms.

8. Disclaimer of warranties

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or complete.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim (or, if greater, the minimum amount required by applicable law).

10. Termination

You may stop using Mora at any time and may delete your account in Settings. We may suspend or terminate access if you violate these Terms, misuse the Service, or if we discontinue the Service. Provisions that by their nature should survive termination will survive.

11. Changes

We may update these Terms by posting a revised version on this page. If you continue using Mora after changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

12. Contact

Questions about these Terms or Mora support: lens.ai@outlook.com