Privacy Policy

This Privacy Policy explains how Mora (“we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Mora mobile application and related services (the “Service”). By using Mora, you agree to this Privacy Policy.

1. Who we are

Mora is a language-learning app that helps you import local video or audio, generate bilingual captions, look up words, practice with AI drills, and manage your learning library.

Contact: lens.ai@outlook.com

2. Information we collect

Depending on how you use Mora, we may collect:

2.1 Account and profile information

• If you sign in with Apple, we may receive an Apple-provided user identifier and, if you choose to share them, your name and email address.
• If you skip sign-in, we may create an account tied to a device identifier stored on your device (including Keychain) so we can restore your session.
• Learning preferences you set in onboarding or Settings (for example, languages you want to learn, subtitle translation language, and learner level).

2.2 Device and technical information

• Device type / model, platform (iOS), app version, country/region, and language settings.
• A device code used to identify your installation for account, usage, and fraud-prevention purposes.
• Basic diagnostic or usage information needed to operate and improve the Service (for example, request status for transcription jobs).

2.3 Media and learning content

• Media you import (video/audio from Photos, Files, or a URL you provide) is stored locally on your device for playback.
• When you request transcription, translation, summary, dictionary lookup, pronunciation, or exercise generation, the media or text needed for that request may be uploaded to our servers and processed by third-party AI providers acting on our behalf.
• Generated or edited transcripts, translations, favorites, custom vocabulary, and exercise results may be stored locally and/or on our servers to provide the Service.

2.4 Purchases

• If you buy a subscription or credits, payment is processed by Apple. We receive purchase status and entitlement information needed to unlock features; we do not receive your full payment card details.

2.5 Support communications

• If you email us, we collect the contact details and content you send so we can respond and improve support.

3. Information we do not collect for advertising

Mora does not use third-party advertising networks to show ads in the app. We do not sell your personal information. We do not use your Photo Library access for advertising or to build marketing profiles.

4. How we use information

We use the information above to:

• Provide, maintain, and improve Mora’s features;
• Create and manage your account and restore access across sessions;
• Process transcription, translation, summary, lookup, TTS, and practice requests you initiate;
• Track credits / subscription entitlements;
• Provide customer support and respond to your requests;
• Prevent abuse, fraud, and security incidents;
• Comply with legal obligations.

5. AI processing and model training

To deliver AI-powered features (such as transcripts, translations, summaries, and practice content), Mora uses third-party AI service providers.

• Does Mora send user data to AI services? Yes. When you use these features, the media or text needed for the request may be securely transmitted to those providers so results can be generated and returned to the app.
• Is your content used to train public AI models? No. Your content is processed only to deliver the results you request. We do not use your content to train public AI models, and we require our providers to process it only as needed to provide the Service.

6. How we share information

We may share information with:

• Service providers that help us host infrastructure, process AI requests, deliver TTS, or operate the Service, under contractual obligations to protect your data;
• Apple, for Sign in with Apple and In-App Purchase / subscription validation;
• Authorities when required by law, or to protect rights, safety, and security.

We do not sell personal information. We do not share personal information with third parties for their own independent marketing.

7. Data storage and retention

• Media files you import are primarily stored on your device. Deleting media in the app removes the local files we manage for that item.
• Account, preference, and processing-related data may be stored on our servers while your account remains active.
• We retain information only as long as needed to provide the Service, comply with law, resolve disputes, or enforce agreements. You can request deletion as described below.

8. Your choices and rights

• Account deletion: You can delete your account in Mora under Settings. This permanently deletes your account and related server-side data associated with it, subject to limited retention required by law.
• Local data: Uninstalling the app removes local app data on that device. Server-side account data may remain until you delete the account.
• Permissions: Mora may ask for Photo Library access to import media you choose. You can revoke access in iOS Settings.
• Access / correction / deletion requests: Email lens.ai@outlook.com. We will respond in accordance with applicable law.

9. International transfers

Your information may be processed in countries other than where you live, including by our service providers. We take steps reasonably designed to ensure appropriate protection consistent with this Privacy Policy.

10. Security

We use reasonable technical and organizational measures to protect information (for example, encrypted transport and access controls). No method of transmission or storage is completely secure.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Continued use of Mora after changes become effective constitutes acceptance of the updated policy.

12. Contact us

Questions about this Privacy Policy or your personal data: lens.ai@outlook.com